Once they decided if they'd want them back they'd let me know & issue me a gift card for the inconvenience. Said I needed to send photos of the broke sconces by email. I called & spoke to Michael who apologized for the inconvenience & frustration. Once I received them late December both sconces were broke upon arrival. Rep said they'd be mailed the following week. Finally I called them since it had been a couple months to see if I was ever going to receive the sconces. Each email they were delaying my order another couple weeks. I got 2-3 emails from them theough December 2019.
WARNING NEVER ORDER FROM THIS CO! I ordered 2 branch wall sconces from them online Oct 2019. My rating is zero, however had to select one star in order to post. Paying over 2100 USD a month for rent to living essentially in a square box.
#Zgallery show room tv
Sleeping on a mattress on the floor since June, living out of suitcases due to delayed dresser and and watching TV on the floor. We have been without furniture since moving to Florida from abroad. I cant believe the hell Z Gallerie has put us through. Customer services does not answer your calls and hide behind emails instead. We now are waiting for an end table that was received damaged and undeliverable, twice due to damaged goods received by Tuscany Movers. Not the case! They came OVER 4 + months late and damaged.
We purchased these items because we were told by the sales associate at the Aventura store ( Gulf Stream) that they would be delivered in 6-8 weeks. We have waited 5 months for three furniture pieces, Concerto dresser, Jen Bed and Palmer cabinet.
#Zgallery show room full
They deliver damaged goods, replace them with damaged goods and do not offer a full refund. This company sells damaged items made off shore. I only wanted to come in and spend a few grand on a nice sofa for my new downtown 33rd floor condo. Hopefully no one else experience this same ordeal as I did. I refused to give Z Gallerie my money and be a contributor to help maintain their struggling chain remain in business. I've never felt so belittled in my life and decided to make the $5K purchase with Scan Design. I called customer service who emailed the corporate number *******100 but again the run around. Let me remind you again, this was done on my own since I was refused a store number. A few days after this happened I did my own research and was able to locate the store number here in Tampa (#63) and locate the CEO's name Jordan Voloshin. Upon her return she passed on the message and I thanked her for her time. She went over to the register area where the other employees were (and Scott) for the info which I heard Scott ask her why and they were not giving that information. I thanked the new hire for coming over to help me and asked her for the corporate number. Since I was there to make a $3200 purchase, I was still disgusted by the actions of Scott. This was understandable as she was a new hire. After her assistance she had to ask her co workers for questions based on some of the questions I was asking her on the product. I acknowledged my concern what just transpired and she immediately apologized. A new (seasonal) hire came over to me took notice and asked if I needed any help.
A couple came in 5 min after I did and was looking at the same sofa and were immediately greeted and assisted with more knowledge about the same sofa by Scott who came from the nearby register. Upon my arrival, I sat and viewed the sofa near the register where the employees were located and reviewed the different color pallets that were attached for my personal taste just to be sure of the style once again. Please note, I've been debating between this couch or a $5K sofa from Scan Design. I visited this location Sunday, October 25th between the hours of 4-5pm to finalize a purchase for a $3200 couch. Discrimination at its finest at store #63 in Tampa, Florida inside International Plaza.